Last Updated: 25-06-2024
At AztraPur, we want you to be completely satisfied with your purchase. If you need to cancel your order or request a refund, please review the following policy:
Order Cancellation:
You can cancel your order free of charge if it has not yet shipped.
To cancel an order, please contact our customer service team as soon as possible by phone at +91 80729 80548 or by email at info@aztrapur.com.
We will process your cancellation request and confirm it via email.
Order modifications:
Once your order has shipped, unfortunately, we cannot modify or cancel it.
Refunds:
You may be eligible for a refund if you need to return an AztraPur product.
Please refer to our return policy for detailed information on eligibility, timeframe, and return instructions.
Generally, unopened and unused products can be returned within 2 days of purchase for a full refund.
Opened or used products may be subject to a restocking fee or store credit, as determined on a case-by-case basis.
Refund Processing:
Once we receive your returned items and approve your refund request, we will issue the refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
Shipping costs for returns are non-refundable unless the return is due to a company error (e.g., incorrect item shipped).
Exceptions:
We reserve the right to deny cancellation or refund requests for orders that violate our terms and conditions.
Contact Us:
If you have any questions about our cancellation and refund policy, please don’t hesitate to contact us at +91 80729 80548 or info@aztrapur.com.